To be a successful community manager, you have to live a double life of empathy for others and a stone-cold heart that doesn’t give a shit. You have to put the psychos in their place while raising the few sane people who choose to stick around above the masses. You have to be extremely personable, and able to bring the ban hammer of justice down upon the masses.

http://theantisocialmedia.com/anti-social-media/community-managers-are-psychopaths/

This quote contains so much truth.




(Article is ablelist though. Thumbs down on that.)